Returns

RETURN POLICY

It's our utmost joy that every customer that shops on our website enjoys their purchase so All Items bought on US.LADYBIBA.COM will gladly be accepted for a refund within 10 days of the delivery date. All merchandise must be received back in its original form. Clothing must be devoid of any stains, must not be worn,  altered, damaged, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned. 

Please note that all Clearance items, Masks, Accessories, Swimwear, and Intimates are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you. 

In the event your item is damaged or defected [we're deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange. Any international returns received later than 30 days from the order date will be returned back to the sender. 

To return your items, Pls Follow the steps below to ensure you have a successful return. 

1. Ensure your items are refundable. We accept returns within 10 days of the delivery date as long as the item Is unwashed, unworn and free of any stains or odors. Item must not be a final sale item. Other exclusions may apply. 

2. Fill this form You may send it using any courier of choice. We do suggest using a Trackable service as we are not held liable for parcels that are lost en route back to us. 

3. Once we receive your parcel, your return will process within 5-7 business days. Pls allow for this time for receipt of item, inspection and confirmation. A confirmation email will be sent to you to confirm your refund or exchange. 

Have more questions? See below for our Frequently Asked Questions about processing a return.

Is my item refundable? Yes however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors or fragrance smells. In the event of the item not meeting these standards, it’ll either be reposted or a partial refund will be offered.

Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your items back to us. We do suggest obtaining a tracking number for your shipment as we are not held liable for parcels that are lost en route back to us. We however offer a free shipping to you for an item that’s returned for exchange. (Pls note that it’s limited to one per order) 

How long does it take to process my refund? Your refund will be processed within 5-7 days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process. 

When will I see the funds back into my account? Refunds do require roughly 3-5 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will post to your account. Each bank does have varying processing times. 

Require more assistance? We're happy to help! Simply send us an email at orders@ladybiba.com A response will be made within 24-48 business hours.